Frequently Asked Questions

How does this work?

You can either post or email your photos to me for a free* no obligation quote (which will also include an estimated timescale for the restoration work as well as payment details).

Once your payment has been received, I will proceed with the work and email you some reduced quality (but screen friendly) copies of the work. If you are satisfied with the results, then I will return your photos and restorations.

How can I send my photos?

Firstly submit an enquiry, above, stating the quantity of photos to be scanned and/or restored. I will then email you promptly with information on how to send them by email, photo-sharing services or by post. For postal orders, I recommend sending by recorded delivery and using an envelope backed by card (I can also send one to you, with postage paid, for £2.99 if you prefer).

How will I receive the restorations?

For scans of physical photos, I will return them to you by 1st class recorded post* on an archival quality CD or DVD. For photos I receive by email, then I will either email the restorations back to you or send you a link to download them (depending on file size). In some cases (if, say, you share many large photo files via an online photo sharing service), then I will return these by the above postal method at no extra cost.

*I charge £2.49 return postage for all orders under £10.

What if I’m not happy with
The restorations?

I guarantee that the restorations will be of similar quality to our sample images (so please take the time to ensure you are satisfied with the quality before submitting an enquiry). If you are not entirely happy, though, I will be happy to make any additional alterations at no extra cost–the quotation given is the price you will pay.

What payments do you accept?

I currently accept payments through PayPal, by cheque and by online bank transfer. I am unable to accept cash or postal orders.

How long will it take?

As each job varies considerably, I cannot even give a rough estimate as to how long the restoration work would take without seeing the photos first. If you require a rough time estimate, then take a single photo of all your photos laid out and I will be happy to do this (though it won’t be as accurate as an informed quotation).